Why the holistic customer view is even more critical

Dodd-Frank is just the latest in a succession of game-changing regulations that have rocked the financial services industry over the past two years. For banks to be profitable in the new financial landscape, they’ll need to manage customers more holistically. Customer retention is going to be key, and it won’t...

ATM card compromises…Just the facts

In a recent post, I discussed the recent rise in card compromises resulting from attacks on bank ATMs. Did you know that… The time delay from ATM skimming to unauthorized withdrawals/purchases has decreased from about 30 days in 1999 to mere hours in 2010? Factory-installed ATM cameras can easily be...

Should you trust “click-click-click” modeling?

Many of today’s announcements around analytic innovation focus on the need to use analytics to crunch through petabytes of data. That’s true, but it’s only part of the story. Given today’s dynamic market conditions, businesses need analytics to make decisions for which they don’t have petabytes of data—or at least...

The New Face of Bank Risk in Asia Pacific

A big topic for Chief Risk Officers around the world is the role of risk in a post-crisis world. Are we as protected as we thought? Do we have enough visibility into potential dangers ahead? It’s such a hot topic that we recently gathered 33 CROs and their deputies from...

Bank ATMs attract resurgent fraudster interest

Constant vigilance must always be the mantra of the fraud manager—you never know when or where the next threat will arise. Case in point: We’re now seeing an abrupt rise in the incidence of card compromises resulting from attacks on bank ATMs. This trend became evident in the third quarter...

Taking On Strategic Defaults

Throughout the United States, lenders are attempting to identify and evaluate the creditworthiness of “strategic defaults”—those customers that have chosen to stop making mortgage payments because the mortgage was greater than the value of the residence. Many lenders are now asking: Are these customers prudent credit risks—or incredibly risky? Consumers...

Best practices for managing DDA

In a previous post, I discussed the value of using credit scores and deposit behavior scores together within deposit account management strategies—particularly as more banks extend forms of credit to deposit accounts to deepen customer relationships. Banks using this dual-score approach have found success with several key best practices. Customers...

Managing DDA—why risk assessment requires a 1-2 punch

There's no question that, between new regulations and a lingering recession, banks are seeing profits squeezed. As many look for strategic ways to manage existing customers for improved share of wallet and loyalty, deposits have reemerged a key driver of bank funding. Leading deposit managers, taking a cue from the...

Have mortgage underwriting standards become too strict?

Recently, Zillow.com questioned the tight loan requirements now in vogue among mortgage lenders. The company, an online marketplace where borrowers shop for mortgage rates and loans, says the tougher criteria "keeps a cap on housing demand, which is important for the greater housing market recovery." Certainly no one wants a...