Collect with Kindness

There’s an old saying, 'Kill them with kindness.' A modern version might read, 'Collect with kindness.' As Janice Horan and I discussed at recent FICO Forum events in Europe, those in debt experience profound humiliation and react badly to brute-force collection techniques. The cumulative effect of all collection efforts reinforces...

Welcome to the FICO Banking Analytics blog — why are we here?

- Posted by Tom Quinn, FICO® Score Product Manager Today's bankers are information junkies. We should know - as the creators of the FICO® score and other predictive analytics solutions, we are constantly providing our clients with new research and insights into credit trends. We created this blog to share...