Related Blogs


Customer centricity and the halo effect

Many FICO clients are seeing benefits from customer-level decisioning. But some of the impacts are a bit tricky to quantify. One of these is the so-called “halo effect.” It’s intuitive that customers who have a good experience with one type of account are likely to be more receptive to offers...

Full Post "Customer centricity and the halo effect" »

LinkedIn

Regulations still choking European credit

“Asphyxiating” is a strong word, but that’s the word used at a recent meeting of banking leaders in Spain to describe the effect Basel regulations are having on credit. The meeting, hosted by FICO and the publication Expansion, demonstrated bankers’ frustration and showed that regulators are still searching for the...

Full Post "Regulations still choking European credit" »

LinkedIn

Putting the customer at the center of every decision

My fellow blogger Rita Chakravarti recently noted that customer centricity has become a central theme in her conversations with banking professionals. I’ll add that most financial institutions are tackling this in stages. We’re seeing them move toward full customer-level management capabilities gradually, and reap profit gains at each stage for...

Full Post "Putting the customer at the center of every decision" »

LinkedIn

Call for Entries: FICO Decision Management Awards

We've just announced a call for entries in the second FICO Decision Management Awards. The awards honor FICO clients that have achieved outstanding results from their use of analytics and decision management technology to grow their businesses, manage risk and reduce costs. Nominations are due August 1, 2012, and winners...

Full Post "Call for Entries: FICO Decision Management Awards" »

LinkedIn

Extending Credit to New Markets: Q&A with Itaú Unibanco

Itaú Unibanco is Brazil’s largest private sector bank and the ninth largest globally. But when it launched its credit card as an initial entry into the highly competitive Mexican market, it had to adopt startup-style strategies. Key to the effort was an origination process using FICO® Capstone® Decision Accelerator to...

Full Post "Extending Credit to New Markets: Q&A with Itaú Unibanco" »

LinkedIn

More consumers nearing perfect FICO® Scores, but are scores improving?

My colleagues in FICO Labs monitor FICO® Scores and how they move over time. In our most recent review, we continue to see the effects of consumers’ scores moving up AND down. At the high end of the score distribution, the number of consumers in the 800-850 range is at...

Full Post "More consumers nearing perfect FICO® Scores, but are scores improving?" »

LinkedIn

Twin Themes for Bank Strategies in 2012

 In a new article in Global Banking and Finance Review titled “European Credit: More Trouble Ahead,” FICO’s managing director for EMEA, Mike Gordon, discusses our most recent European Credit Risk Outlook. This report by FICO and Efma has been discussed in this blog by my colleague Daniel Melo, but...

Full Post "Twin Themes for Bank Strategies in 2012" »

LinkedIn

Big Data Changes the Analytics Paradigm

Big Data is a hot topic today that stems back to the early days of high-performance computing and parallel computing, which I worked on during my time in theoretical physics at Duke and Los Alamos. These days, Big Data tools facilitate the ease in applying these concepts. Interestingly, much of...

Full Post "Big Data Changes the Analytics Paradigm" »

LinkedIn

FICO® Scores and inquiries—the facts

There always seems to be a lot of interest in how the FICO® Score is impacted when a consumer applies for credit. In truth, these credit inquiries account for a relatively small percent of the score (less than 10%, in fact). Because of ongoing interest, let’s walk through some interesting...

Full Post "FICO® Scores and inquiries—the facts" »

LinkedIn

European Credit Risk Report Signals Recession (CNBC Video)

On CNBC Squawk Box Europe, EMEA Managing Director Mike Gordon discusses FICO's latest European credit risk survey. The survey shows that nearly eight out of ten European risk managers believe Europe will plunge back into recession this year. If you're unable to view the CNBC video above, view it here.

Full Post "European Credit Risk Report Signals Recession (CNBC Video)" »

LinkedIn

Innovations in collections analytics

At a recent collections and recovery webinar that I co-presented, I polled attendees to find out what area they felt could be improved to drive the biggest C&R gains. An overwhelming 50% said it was technology. Process also emerged as a key theme, coming in second at 18.2%. These results...

Full Post "Innovations in collections analytics" »

LinkedIn

Strategic Defaults Not Going Away Anytime Soon

I’ve been blogging about results from our latest quarterly survey of US bank risk officers – specifically how they expect loan delinquencies to drop and credit availability to expand. Today, I’ll focus on survey results from the housing sector. Notably, nearly 2/3 of respondents think strategic defaults will be as...

Full Post "Strategic Defaults Not Going Away Anytime Soon" »

LinkedIn

European Credit Delinquencies Will Rise Further

The need for small business credit is making headlines in many European countries, with politicians often railing against banks for “withholding” credit. Anyone wondering why banks are being conservative with their lending should review the latest European Credit Risk Outlook released by FICO and Efma. According to more than 100...

Full Post "European Credit Delinquencies Will Rise Further" »

LinkedIn

Bankers getting ready to loosen the purse strings

In my last post, I discussed the optimism of US bankers regarding loan delinquencies in our latest quarterly risk survey. On another positive note, survey respondents also indicated that access to credit was likely to improve. When asked about credit availability over the next six months, the majority of respondents...

Full Post "Bankers getting ready to loosen the purse strings" »

LinkedIn

Optimism grows among US lenders

Are US bankers embracing the economic recovery? According to our latest quarterly survey of 200+ US risk officers, it certainly looks that way. This sentiment is in sharp contrast to the grim forecast expressed in our recent survey of European risk managers. The US survey showed that risk managers expect...

Full Post "Optimism grows among US lenders" »

LinkedIn

More bad news for Europe’s small businesses seeking credit

Small business lending has been a focus for most European nations, looking to increase economic growth and cut unemployment. The going hasn’t been easy, and it’s not going to get easier. Results of FICO and Efma’s latest European Credit Risk Outlook, which surveyed more than 100 credit risk management professionals...

Full Post "More bad news for Europe’s small businesses seeking credit" »

LinkedIn

Four out of five European bankers see another recession coming

The latest European Credit Risk Outlook, published by FICO and Efma today, provides a grim forecast for Europe. More than 100 credit risk management professionals across Europe answered the survey in January and February, and here’s some of what they said: 79 percent of respondents forecast a new European recession...

Full Post "Four out of five European bankers see another recession coming" »

LinkedIn

Making the most of score differences

I previously blogged about how a consumer’s FICO® Score may vary from one CRA to another, due mostly to differences in data reported to each of the credit reporting agencies. This begs the question: when pulling scores from more than one CRA, which should be used for credit decisioning? The...

Full Post "Making the most of score differences" »

LinkedIn

Consumer spending rises on UK cards

In today’s environment, even moderately good economic news needs to be celebrated. FICO just released card performance data from December 2011 that shows average sales per UK-issued card rose to a two-year high of just over £600. As reported in our news release, average card sales in December 2011 were...

Full Post "Consumer spending rises on UK cards" »

LinkedIn

Russians' credit health is strengthening

Much of the focus on the Russian election this week has put a spotlight on how far the country has come since perestroika and the end of the Cold War. Yesterday FICO released our own analysis on an interesting part of the country’s picture: the credit health of Russian consumers....

Full Post "Russians' credit health is strengthening" »

LinkedIn

Finding the levers to change customer behavior

Forward-looking economic calibrations of risk, such as those I described in my last post, are being folded into a wide range of customer decision strategies. Samsung Card, one of Korea's largest credit card companies, is at the forefront of this trend. We recently worked with Samsung Card to improve portfolio...

Full Post "Finding the levers to change customer behavior" »

LinkedIn

Economically calibrating risk predictions

While there are many commentators trying the define what the “new normal” will look like in a post-crisis economy, there’s still a lot of new learning to be done and not much in the way of economic consistency. So it seems a good time to talk about companies that have...

Full Post "Economically calibrating risk predictions" »

LinkedIn

Zero to Hero: Aiming for Best-in-Class Originations

Emerging markets in Asia are seeing tremendous growth in credit applications at the moment, particularly in countries like the Philippines, Thailand and Indonesia. The Philippines, for instance, has witnessed credit card growth by volume between 10 – 15%, and Asia Pacific is expected to move from the third to second...

Full Post "Zero to Hero: Aiming for Best-in-Class Originations" »

LinkedIn

How customer relationships impact credit risk

For banks that have made it their mission to deepen their product holdings with customers, here is some clear evidence that your relationship with a customer can influence their credit risk. FICO recently studied two Spanish clients’ loan performance, and the results indicated that the risk of a customer on...

Full Post "How customer relationships impact credit risk" »

LinkedIn

Balancing risk and growth in APAC

I've been blogging about FICO’s most recent quarterly survey of U.S. bank risk professionals, which included questions about global issues that could put pressure on the U.S. economic recovery. In my last post, I highlighted a noteworthy finding from respondents about China's economic growth as it relates to the future...

Full Post "Balancing risk and growth in APAC" »

LinkedIn

Global concerns impacting U.S. economy

In my last post, I shared the results of our quarterly survey of U.S. bankers that showed serious concerns about delinquencies on student loans, mortgages and credit cards. In that same survey, we asked about global issues that could put pressure on the U.S. economic recovery. When asked about the...

Full Post "Global concerns impacting U.S. economy" »

LinkedIn

FICO CEO discusses risk survey on Yahoo! Daily Ticker (video)

credit risk, risk survey, risk management, student loan risk, student loan delinquency, student loan debt, FICO, FICO survey, Yahoo daily ticker, the daily ticker, FICO CEO, Mark Greene, video

Full Post "FICO CEO discusses risk survey on Yahoo! Daily Ticker (video)" »

LinkedIn

Student Loans Seen as Next Casualty of Sluggish Economy

The results of our quarterly survey of U.S. bank risk professionals are in. The number that really jumps out to me is 67%. That’s how many of our respondents expect delinquencies on student loans to rise. In the nearly two years we’ve been conducting these surveys, expectations for delinquencies on...

Full Post "Student Loans Seen as Next Casualty of Sluggish Economy" »

LinkedIn

Know Your Customer – Hot Topic for APAC CRO Forum

As you heard from fellow blogger Dan McConaghy, FICO recently partnered with IDC to host what is probably the biggest gathering of banking CROs in Asia Pacific. A hot topic at the FICO APAC CRO Forum was customer profitability – how to expand existing customer relationships whilst offering superlative customer...

Full Post "Know Your Customer – Hot Topic for APAC CRO Forum" »

LinkedIn

Inextricably Linked, for Better or for Worse

Last week, more than 30 senior risk officers from 12 countries across Asia Pacific gathered at the second annual FICO APAC Chief Risk Officer Forum in Bali, Indonesia. Hosted by FICO and moderated by IDC, the forum provided a venue for us to have an in-depth discussion around what’s ahead...

Full Post "Inextricably Linked, for Better or for Worse" »

LinkedIn

Credit Reports ≠ Credit Scores

More than ever, consumers are interested in their credit scores and credit reports. They ask questions when banking, paying bills online and shopping for a loan. This puts pressure on lenders to equip their employees with good answers to such questions. (myFICO.com is one source for those answers.) Unfortunately, this...

Full Post "Credit Reports ≠ Credit Scores" »

LinkedIn

Score differences across credit bureaus reflect true data differences

I recently had the pleasure of speaking at the Philadelphia Federal Reserve Bank’s Community Development Studies and Education Department’s conference “The Impact of Workout Options on Borrower’s Credit Reports and Scores.” The conference was well attended by regulators, lenders and consumer credit and housing counselors. FICO’s research on the score...

Full Post "Score differences across credit bureaus reflect true data differences" »

LinkedIn

Is the Chinese Consumer Ready to Drive Global Economy?

As we approach the end of the year, I’m having numerous discussions with banking executives and other clients about where we see the global and local Asia Pacific economy performing next year. I was asked to opine on this for Singapore’s business daily, Business Times. In short: Globally, it often...

Full Post "Is the Chinese Consumer Ready to Drive Global Economy?" »

LinkedIn

Rising Stars v. Fallen Angels: Insights into changing credit behavior

FICO® Score migration patterns offer significant insight into consumer credit behavior. There's much to be learned by exploring these patterns—particularly whose score went up, whose went down and whose stayed the same—during dynamic economic times. We've just published new research analyzing score movement during recent economic volatility, from October 2006...

Full Post "Rising Stars v. Fallen Angels: Insights into changing credit behavior" »

LinkedIn

Analytics for more profitable originations

One way FICO clients are boosting profits in originations is by using analytics that provide critical insights into a wider range of factors affecting the performance of new accounts. Here are three key areas where we've found analytics can sharpen origination decisions: 1. Macro-economic impacts on credit risk Analytics can...

Full Post "Analytics for more profitable originations" »

LinkedIn

Risk management gains strength in Europe

In my previous post, I discussed some of the more negative findings from our new European Credit Risk Outlook. But it’s not all doom and gloom. In our recent survey, credit risk managers across Europe clearly indicate that they are better prepared now to deal with a rise in risk....

Full Post "Risk management gains strength in Europe" »

LinkedIn

PNC's Gordon Cameron calls for a new approach to lending

In his keynote address today at FICO World 2011, PNC Executive Vice President and Credit Executive Gordon Cameron said that banks need a new approach to lending, in order to adapt to a fast-changing marketplace and economic pressures. Speaking to a sold-out audience of 700 bankers from 42 countries, Cameron...

Full Post "PNC's Gordon Cameron calls for a new approach to lending" »

LinkedIn

European borrowers headed for trouble

The latest European Credit Risk Outlook, based on a survey of risk managers by FICO and Efma, gives a different picture than the one we released in June. The optimism in that report has largely slipped away. Credit risk managers across Europe now expect that more consumers will have trouble...

Full Post "European borrowers headed for trouble" »

LinkedIn

Needed: A consumer-led recovery

In his keynote address at FICO World 2011 this morning, FICO CEO Mark Greene laid out an imperative for economic recovery. Banks, he said, need to rebuild the relationship with consumers. Mark cited the recession of 2008 as the first since World War II that was consumer-triggered, starting with consumer...

Full Post "Needed: A consumer-led recovery" »

LinkedIn

Mixed news on fraud in Brazil

During an October seminar about Electronic Crimes and Methods of Protection, the Federation of Goods, Services, and Tourism of the State of São Paulo (Fecomercio-SP) shared grim news on the state of electronic fraud in Brazil. A survey by the agency, which consists of retailers and service companies in the...

Full Post "Mixed news on fraud in Brazil" »

LinkedIn

How do you treat a strategic defaulter?

As I've mentioned previously on this blog, strategic defaulters have a unique set of characteristics not found among other defaulters. That means traditional account management and collections methods are less effective with them. So what's a mortgage servicer to do? Segment populations based on the dual dimensions of credit risk...

Full Post "How do you treat a strategic defaulter?" »

LinkedIn

Two Banks. Two Opposite Sides of the World. One Big Challenge.

Greater regulation in the credit card market has become a fact of life since the Global Financial Crisis, whether it’s the USA CARD Act, the NCCP Act in Australia or Canada’s new credit card regulations. As my colleague Evan blogged about earlier, in January 2011 new regulations came into effect...

Full Post "Two Banks. Two Opposite Sides of the World. One Big Challenge." »

LinkedIn

US/Europe Debt Crisis 2011: React or Ignore?

The past few months have been a roller coaster ride for the global investor community. Gold touched US1900/oz, a historical high indicating lack of faith in the stock market and other global currencies. Rumour has it that it may go much higher in 2012. Is the world going to face another recession?

Yes or no. It depends on whom you ask.

Numerous debates are going on. IMF chief Christine Lagarde recently commented that 40 million people could be put back into poverty if we don’t succeed, but 20 million jobs could be created if crisis is averted. Some industry veterans are more positive. During his recent visit to Singapore, Citi chief Vikram Pandit commented that “The chances of another financial crisis hitting the global economy are slim.” He is bullish about Asia and expressed his faith in the banking system here.

These observations point us in one direction. We are entering unchartered waters, and nobody is sure what will happen next. 

In Asia, countries like China and India who have large domestic demand fared much better during the 2008 crisis, compared to smaller export-led economies. Even so, India and China did not emerge unscathed. The Indian IT industry, which depended very much on US demand, was badly hit. In China, several factory workers were laid off after the manufacturing sector lost millions of dollars in orders from the US. 

The impact may be worse next time. As some Indian fund advisers have commented, “None of the problems since September 2008 in the global financial sector have been resolved in the real sense by the governments all across the world.” They have just been swept under the carpet by politicians. 

Whatever is the cause of the current turmoil, India—which is witnessing strong macroeconomic growth, as well as growth in banking and financial services—can’t afford to lose momentum now. India has a very dynamic banking environment that is growing rapidly. RBI (Central Bank) is also in the process of opening up the sector by allowing entry of new banks, NBFCs, credit bureaus and others to compete. 

In India and other markets keen on maintaining momentum through economic turmoil, bankers can’t assume that this time the market mechanisms will work, and things will automatically correct themselves. There is no “happily ever after.” 

How should banks and financial institutions manage risk in such an increasingly risky world? Lenders need game-changing, proactive strategies. Regulators have long suggested that banking strategies should incorporate long-term macroeconomic indicators for day-to-day decision making. Strategies should not only consider local indicators, but the indicators of foreign economies to which the local economy is tied. 

Sounds logical, right? Yet many lenders today don’t or can’t. 

In Asia, the data-capturing process for these macroeconomic indicators often lags, and accuracy is questionable. Even if data is captured, there is a lack of initiative in using them for day-to-day decisions via predictive science and forecasting methodologies, often because the process of mathematical linking is complex.

We can’t let this stand in our way. Proper data collection needs to become institutionalized. With good data comes the ability to model macroeconomic factors. With this type of proactive approach, risk in the banking system will be completely attuned to the volatility in the market. Risk policies will be changed dynamically. In the end, we’ll be able to weather economic storms much better.  

Asia is extremely fortunate not to have the serious debt crisis that West is facing today. Let us not blow it up by ignoring the value of quality data, the warnings that economic indicators provide and the power of predictive science. 

Full Post "US/Europe Debt Crisis 2011: React or Ignore?" »

LinkedIn

FICO Analysis: Strategic Default Problem Grows

A recent FICO data analysis found more than six million U.S. homeowners have a current-loan-to-value ratio of 120 or higher, meaning they are at least 20 percent underwater on their mortgages. Based on recent data from Fannie Mae, these homeowners are more than twice as likely as other borrowers to...

Full Post "FICO Analysis: Strategic Default Problem Grows" »

LinkedIn

Consumer credit is still dicey

In my last blog post, I noted that the results of our quarterly survey of bank risk managers were quite negative on the topic of residential real estate. Unfortunately, the bad news didn’t stop there. When asked their opinions about consumer credit over the next six months, a large number...

Full Post "Consumer credit is still dicey" »

LinkedIn

A New Approach to Credit Scoring (video)

In the wake of the recession, and with a rocky recovery in the UK, lenders need to get a more holistic view of borrower risk. FICO and Equifax have partnered to bring two new scores to the UK market, to indicate a consumer's credit capacity and show how their risk...

Full Post "A New Approach to Credit Scoring (video)" »

LinkedIn

FICO CEO discusses risk survey on CNBC, Reuters, Yahoo! Finance

FICO's latest quarterly survey of US bank risk professionals offered a decidedly pessimistic outlook, reversing the growing optimism seen in late 2010 and early 2011. The survey shows that bankers expect delinquencies on consumer loans to rise, underwriting standards to become stricter, and the housing sector to continue struggling far...

Full Post "FICO CEO discusses risk survey on CNBC, Reuters, Yahoo! Finance" »

LinkedIn

Is it really all doom and gloom in the U.S. housing sector?

In our latest quarterly survey of U.S. bank risk professionals, respondents offered an outright dismal picture of the housing sector. When asked if U.S. housing prices would climb back to 2007 levels before the year 2020, 49 percent of respondents said no. By comparison, only 21 percent said yes. And...

Full Post "Is it really all doom and gloom in the U.S. housing sector?" »

LinkedIn

Decision optimisation—not just for large FSIs

My colleague Amit Parekh recently hosted a webinar about decision optimisation, which got me thinking about best practices for financial service organisations. To recap, decision optimisation helps risk managers answer complex questions like: How do I run a profitable line increase campaign whilst reducing losses and exposure? How do I...

Full Post "Decision optimisation—not just for large FSIs" »

LinkedIn

Join a conversation with PNC Bank’s Gordon Cameron and FICO CEO Mark Greene

What are the approaches that banks are taking to create growth in a weak economy with greater regulation? Join a discussion about this next week with FICO CEO Mark Greene and PNC Bank SVP and Credit Executive Gordon Cameron. This special FICO World Preview Webinar will take place on Friday,...

Full Post "Join a conversation with PNC Bank’s Gordon Cameron and FICO CEO Mark Greene" »

LinkedIn

Credit Counselors Stumped

This week, hundreds of credit counseling executives gathered in San Francisco for the annual leadership conference of the National Foundation for Credit Counseling. I participated on a panel to address what The New Credit Normal promises for consumers. As I explained, regulators are helping to empower consumers by having creditors...

Full Post "Credit Counselors Stumped" »

LinkedIn

UK card data shows rise in cash withdrawals

FICO just released data on Q2 cards performance in the UK. In large part, we’re seeing steady patterns, with higher volatility and risk for both student and Irish cards. One area that shows a slight increase in risk is cash withdrawals. Cash withdrawals as a percentage of total sales for...

Full Post "UK card data shows rise in cash withdrawals" »

LinkedIn

Learn more about modeling economic impact on credit risk

The FICO presentation on Economic Impact Grade Migration Modeling that won the Paragon Award for Best Paper at the Credit Scoring and Credit Control XII conference in Edinburgh last month has been posted online, along with the other conference papers, at: www.crc.man.ed.ac.uk/conference/archive/2011.html. I will be giving a webinar on this...

Full Post "Learn more about modeling economic impact on credit risk" »

LinkedIn

Restoring banking balance

In August, I blogged about the notable regulatory guidance issued by the Monetary Authority of Singapore, which called for increased capital levels and – more significantly – an accelerated timeline mandated by Basel III. I also talked about the three key lessons from global financial crisis: More capital. More liquidity....

Full Post "Restoring banking balance" »

LinkedIn

Brazil takes a positive step forward in data sharing

Although the use of positive bureau data for credit decisions is quite new in Latin America, it’s gaining increased visibility. In Brazil, a bill creating a positive bureau was signed by president Dilma Rousseff just months ago, after an eight-year fight. The bill will take time to be fully implemented,...

Full Post "Brazil takes a positive step forward in data sharing" »

LinkedIn

Get a FICO World sneak peek at a preview webinar

Are you considering registering for FICO World 2011 but want a taste of what to expect? In the coming weeks, blog authors Daniel Melo and David Molyneaux will present two free FICO World preview webinars, providing a sneak peek into their upcoming FICO World sessions. The FICO World 2011 conference...

Full Post "Get a FICO World sneak peek at a preview webinar" »

LinkedIn

Bank of England supports counter-cyclical risk approach

Robert Peston, BBC, reported the speech by the UK Chancellor of the Exchequer at the Lloyds of London annual dinner: "…. Mr Osborne last night gave a nod that he might agree with Mr Cameron, by lauding a paper recently written by the influential Bank of England economist, Andrew Haldane,...

Full Post "Bank of England supports counter-cyclical risk approach" »

LinkedIn

Edinburgh conference award for economic impact modeling

I’m proud to note that FICO’s Johan Jansen van Rensburg and I won the Best Paper Prize at the Credit Scoring and Credit Control XII conference in Edinburgh last week. Our paper was on “Economic Impact Grade Migration Modeling - To Address Pro-Cyclicality in Current Risk Management Practice,” and addresses...

Full Post "Edinburgh conference award for economic impact modeling" »

LinkedIn

Strengthening conventional fraud detection

Financial institutions are always looking for ways to combat newer fraud schemes—schemes that arise between fraud model developments and are not well-represented in the historical data. As I discussed in a recent post, one way to boost performance is to add analytics that are adaptive or self-learning. Deploying adaptive models...

Full Post "Strengthening conventional fraud detection" »

LinkedIn

Optimizing Credit Limits Under New Regulations

July 2012. Add a reminder to your Outlook calendar, because that’s when new Australian regulatory changes for credit card lending will take effect—specifically Phase 2 of the National Consumer Credit Protection Act 2009 (as detailed in my colleague Paul Swyny’s recent post). What does this mean to portfolio managers throughout...

Full Post "Optimizing Credit Limits Under New Regulations" »

LinkedIn